What our Customers say...


I am so glad that your company could take care of the mold at my business so quickly. The technicians are very knowledgeable and kind. They had it all planned, making the whole process very smooth and easy. Thank you, SERVPRO!


I cannot say enough about this fantastic team. I recently had an experience where there was a fire at the storage facility I use, and some of my property suffered water damage from the sprinklers. SERVPRO was on site to assist in the remediation and could not have been more helpful. Additionally, their branch manager walked me through the process of how to preserve my artwork, lending her expertise and wisdom to help me save things important to me. While we all hope to never be in a situation where we need them, if I ever have to deal with property damage, SERVPRO is who I’ll be calling.

I had a grease fire restoration cleaned up by SERVPRO of Durango. I love the results of the clean-up, they’re very prompt, responsive, and moreover transparent. They deserve more credit for going beyond and above to do the job and communicating the next steps. I appreciate the sincerity and great effort they put into making my kitchen as clean as possible. Thanks again!

The SERVPRO team did a great job salvaging furniture and mitigating thousands of dollars in additional damages. They were easy to communicate with and kept me in the loop. So they carefully packed the entire house and moved everything to storage. All the teams I worked with were very professional and always willing to answer my questions. I feel lucky that I happened to call their number the day of my flood.

“The SERVPRO team is the dream team! They worked day and night when our kitchen was a mess at midnight! They came on the weekend to finish up sooner, and the results are astonishing! I would highly recommend them to my friends and family.

Water leaks and flooding are horrible no matter what time of year they happen but it seemed much more stressful 1 week before Christmas with family expected in a few days. Juan from SERVPRO showed up at our house within 1 hour of calling them and he not only took charge of the situation and got his guys to work, but he also put our minds at ease that, no matter how bad it looked, they were there to take care of it and walk with us through the entire process. Our home was back to normal in a few days. Thank you SERVPRO of Durango.

I highly recommend SERVPRO of Durango! They were extremely professional and very responsive. They put my business back together with such care. The technicians exceeded my expectations and provided the best customer service. I could not say enough great things about them!

I was affected by the fire in my neighborhood, and the SERVPRO technicians that were dispatched to my home were very courteous and informative. All communication was handled in a timely manner on a daily basis. They did an amazing job of drying out my water-damaged home both inside and under the home.

I called SERVPRO in a panic on a Saturday morning with 4-6 inches of water in my crawl space. The office staff responded immediately and were courteous and compassionate. The team of guys- Logan and Rick - arrived quite quickly to my hone, assessed the problem very quickly and set to work immediately to get the job done. They were knowledgeable, professional and personable. And above pumping my crawl space clear of water, they answered the million and one questions I had patiently and knowledgeably. They also explained the next steps in the remediation process and which of those steps SERVPRO could help with. Thank you so much!

I whole-heartedly recommend SERVPRO of Archuleta, La Plata, Montezuma & San Juan Counties. Through my profession, I have worked with many experts who deal with residential and commercial property issues. The team members at SERVPRO are amongst the best - polite, professional and timely. Production Manager Zachary Fosco came out at short notice, and he gave me a clear, coherent, evidence-based explanation of my issue, and he provided me with a simple and quick resolution. I could not be happier. A really great job, and people who were a pleasure to deal with. A big "thank you" from me. H.

Jackie, Zach and Codey were great to work with. They were very responsive to questions and worked closely with me to get things taken care of. Good communication was essential since I was a couple thousand miles away from the property they restored. They were very respectful about my issues and I feel they really cared about helping me. I hope I never need to use their services again but I will not hesitate to call them if I do.

SERVPRO of Durango is the best!! Logan, Andrew, and Ray helped with our water damage immediately. They came to our house within hours of the water leak from our ceiling. They have been awesome! They have come to our house every day to assess the moisture/ damage. They are polite, professional, prompt, and overall excellent SERVPRO employees. My husband and I are extremely pleased with Logan, Andrew, and Ray. We will recommend SERVPRO to our friends and neighbors, especially, we will recommend Logan, Andrew, and Ray. Thank you for sending such wonderful employees to our home. Fran and Curtis Parsons

After the storm caused damage on our house, we called SERVPRO to help. We appreciated the outstanding project management that we experienced.

We live in Texas and this is our second home, so we placed our property and trust completely in your hands, and the results have been exemplary. The quality of the work and the comfort level you all provided is greatly appreciated.

Any sort of tragedy in a house is never convenient. We called SERVPRO for a small fire that we had from a microwave.

It seemed so overwhelming at the time but it was extremely comforting to come home from work and not feel inconvenienced by the crew. The work was done quickly and since we were still in the house, we appreciated the extra steps they took to remove as much of their tools, etc. out each day, allowing us to live our lives during the fire cleanup and restoration. THANK YOU SO MUCH!

I was very impressed with SERVPRO's fast response and straightforward approach to solving our problem. We called on a Wednesday evening, and someone was at our house within 2 hours examining the storm damage and talking about what techniques they would use to address them. In the following days, someone always called before coming to the house, and if we weren't home, they followed up afterwards to give an update on progress and anything new that came up.

The house is dry and ready to be repaired, and I am confident that we have a good starting point thanks to the great work by SERVPRO.

Dear Keith,

Your team provided excellent services that can be characterized as following:

• Prompt and fast service immediately after service request.
• Thorough professional job and attitude.
• Took worries away from me about what/how to do the cleaning, moving, preserving etc.
• Very good and professional communication during the service.
• Fast and high quality services.
• Very thorough explanation when requested.
• Proper coordination with insurance claim agents.
Thanks very much for great services. I will recommend the services from SERVPRO very strongly.


In November, a severe storm front resulted in multiple areas of damage to my home. When contacted by our property manager, SERVPRO responded so quickly that no rot or mildew damage occurred.

Working through the night, SERVPRO removed all our valuables quickly, and immediately started the process of taking care of all of the damage. They worked closely with our insurance company, and even in still freezing weather, got the job complete in a reasonable amount of time.

When it came time to put everything back, SERVPRO put everything back in its original location, down to putting the books back on the shelves in their original order!

Would we use them again? Absolutely!

AWESOME service from start to finish. Took care of moving shipment that was moldy. Cleaned my 1700's antique furniture, silk rugs and 150 year old heirloom quilts. Friendly and extremely knowledgeable. Would use again without question.

The guys and gals at SERVPRO are true professionals. When we needed help with a large restoration project they were there with one phone call, guiding us through the sometimes byzantine permitting and certification process and always having answers to even our toughest questions. I cannot recommend them more highly.

SERVPRO was very timely and professional. Thank you!

SERVPRO is awesome!!!! I have had trouble with a rented apartment with cat urine, they responded quickly and have gone above and beyond to fix the problem. I called them because of a mold type problem we had in a room at work, they took care of that right away. My Mother also had a water break in her pipes in the ceiling of her house, she is 87 yrs old and they did EVERYTHING to take extra good care of her. I would highly recommend them to anyone and will continue to do so. They are friendly, helpful, professional and a great team to work with!!!

It was a pleasure to do business with your people when we had a water leak and subsequent mold problems. They came and cut out the carpet where it had been wet, removed a section of the wall to check for mold and set up their drying equipment, above and below the floor. They exuded confidence in their job, making me feel like they knew what they were doing and explained things along the way. The floor dried out when they predicted it would be and showed up to remove their equipment when they said they would be here. I hope I never need your services again but if I do, I will be contacting you again. Thank you, Julia Weeks (for Wilma Dority)

Very professional, knowledgeable, and fair priced. I've used them multiple times for commercial projects and they've always done a great job and responded and helped instantly.

Fantastic service all the way around, People are one of a kind, they go out of their way to explain anything you may not be clear on. I felt almost guilty for asking so many questions. They worked with my Insurance company when the estimate for service repairs was way under the acceptable. The original Insurance estimator was a tad to inexperienced in doing his job and this was quite evident to the people at SERVPRO. SERVPRO took over and contacted the Insurance company directly. SERVPRO informed them of the error and set in motion the wheels to turn to remade the conflict with a justifiable conclusion. All is well I am Happy to say and a very big thank you to the SERVPRO ENTIRE STAFF for taking such great care of me. Gerald J. Blech, Durango, Colorado

We lost our home to a fire and from the minute SERVPRO was hired they made us feel like we were the only clients they had. I felt like we were old friends and they were looking out for us. Jackie always kept me in the loop and updated over the time that our belongings were in their care. Jenny and Tonya walked me through the process while they packed out our belongings that could be saved. They cleaned and removed all smoke and soot. Our belongings are in “like new” condition! Zac and Keith authorized Andrew, Devon and Jenny to deliver our things back to us right before Christmas. A little Christmas miracle for our family. Thank you everyone at SERVPRO, I know you are there if we ever need your assistance in the future.
Arawyn, Ik, Daniel and Tabetha Madu

I am the town manager of Rico Colorado. I hired SERVPRO to chase the bats out of the historic Rico Town Hall attic and then do the clean up. They were reliable, efficient and thorough. They were also a pleasure to work with. I would recommend them for any type of work.

We had a 2nd story water leak that took out the kitchen ceiling below. While minor in comparison to most of the jobs they do, this was relatively devastating for us. Keith quickly  sent Zach to our rescue! He did a great job getting our carpet & sub-floor thoroughly dried & ready for new sheetrock. He was clean, professional, friendly & compassionate! We could not have asked for better service, as always ... these guys are amazing!

The guys and gals at SERVPRO are true professionals. When we needed help with a large restoration project they were there with one phone call, guiding us through the sometimes byzantine permitting and certification process and always having answers to even our toughest questions. I cannot recommend them more highly.

We came home from a weekend away to find a burst pipe.  These guys, Zac, Theo, and Austin, were at our house less than 24 hours later with equipment and proceeded to set up to dry our floors out.  Theo and Austin worked four days ripping up flooring, ripping out bathrooms, packing our belongings, moving our furniture, and they kept us up on everything that was happening with the demolition, packing, and storing.  We can NOT say enough positive things about these guys and this company!  Conscientious, courteous, and professional all the way!  Thank you, Theo, Austin, Zac, and SERVPRO!

The guys at SERVPRO were awesome. So professional and friendly. We woke up to a flooded house (after a waterline broke) and within a few hours they showed up and took care of everything. They took pictures for the insurance and walked us through everything they were doing. I would use them again in a heartbeat (but cross my fingers I wont have to). When Paul came to get the dehumidifiers and fans, he even gathered all the towels we had laid out on the sidewalk and put them in a pile on my porch for me. Seriously awesome!

SERVPRO is amazing! They've bailed me out of a flooded basement twice now! Super fast response time, friendly staff, thorough work, and great customer service!

Keith Harlan and his team did an excellent job of repairing our home after a hot water tank mishap. They arrived within a few hours of our call and worked through the Christmas and New Years holidays to dry out the floors and walls. They were able to save our carpet and cleaned it to like new condition. The installation of new tile in our laundry room was fantastic. We would highly recommend Durango SERVPRO. They were true to their motto "like it never even happened". Thanks Keith and staff!

These guys were awesome! They helped me with water damage at a house I take care of and I couldn't have asked for a better group of guys to do the job. They had crews out there the next day assessing the damage and started work almost immediately. All the work was done in a very professional manner and they made me feel like this job was their number one priority. I would highly recommend these guys for any kind of water damage.

We had the good luck of contacting SERVPRO Durango, to look at the task at hand. They took care of the job quickly, thoroughly, and economically. They were here when they said they would and kept at the job until it was done right. I cannot over-praise the professionalism and service mentality exhibited by Keith and his men -- and they are such pleasant human beings, to boot! Call them -- you won't be sorry you did so.

Keith and his team made a stressful situation much easier and helped us get back on our feet. I highly recommend them.

They were on time, efficient, they did what they said they would do, and they were very trustworthy.

Thank you so much for providing your services, Keith. You have gone above and beyond the usual call of duty to help us to sell our house, and for that we will be forever grateful to you and to all the fine people at SERVPRO.

My house was flooded and Jenni's team came and packed all my things (which were extensive) When they came to place furniture, etc back, I worked with them and was extremely impressed. They were all very helpful, polite and knowledgeable. I could not have been happier with their work. I highly recommend them if you need help with any disaster, they will make it a lot less stressful!

We recently had SERVPRO address issues from moisture in a crawlspace. I am always reluctant to hire people to do work I might think I can or should do myself. In this case I was very happy with the experience and result. They were well trained, well equipped, eager to please and did a good job. Thank you Durango SERVPRO!

Keith and his team did a great job of cleaning our soot covered ceilings, walls, carpets, and ducts left from an oven fiasco. I did a good amount of research on other cleaning and restoration companies in town, and in the end decided that SERVPRO, as a true restoration services company, would probably do the best and most efficient job. I am sure I made the right decision, because after only 3 days the job was done, and our house once more looks bright and clean.

Thank you for the great work your men did.  If thy hadn't come straight away and jumped right in to help, we would have lost our entire home to septic flood.  They were the heroes of this story, and no words can convey how grateful we are for their hard work and great attitude.  I honestly don't know what we would have done without them.  We will sing the praises of SERVPRO to all our friends!