24/7 Emergency Service
SERVPRO of Durango Employee Photos
Tony Pierce
Tony Pierce is the Branch Manager at SERVPRO of Durango. Tony is licensed and certified by IICRC and CSLB. Ryan is a Master Restorer CCT, RRT, WRT, ASD, AMRT, and HST. He has several years of experience in the cleaning and restoration industry. He has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Lead Technician Certification, Water Damage Restoration Technician, Bio Hazard, Carpet, and Applied Microbial Remediation Technician. He also holds IICRC certifications in Water Damage and Fire/Smoke Restoration and has completed the ECTP. Whatever the cause of the damage may be, Tony knows how to mitigate it.
Jennifer Nix, Contents Manager
Since 2014, Jenni has demonstrated her dedication not only to SERVPRO of Archuleta, La Plata, Montezuma, & San Juan Co’s, but also to our customers with her strong integrity, empathy, and consideration for others. She is our Content Manager certified in Fire and Smoke Restoration with IICRC. Jenni is also an Esporta Certified Operator, and experienced in using our Assured Software Program. She handles content cleaning, inventory, and manages any pack-outs that arise making sure all items are effectively handled, taken care of, and accounted for.
Juan Canto
Juan quickly became one of the most efficient Crew Chiefs and was noticed for his exceptional customer service and production knowledge of water and mold claims following his IICRC training. He works and communicates with our Crew Chiefs and office staff to ensure that every customer is satisfied and the restoration services we have provided are satisfactory. Everyone knows they can count on Juan to jump right in and help with any task.
Wesley Bassett
Wesley is one of our Production Managers. He has 8 years of restoration related experience and holds WRT, ASD & AMRT Certifications.
Cory Parker
Cory is one of our Crew Chiefs. He has 25 years carpentry experience and is able to solve the most complicated restoration & put back issues we come across on our projects.
Jayden Steed
Jayden is one of our hard working technicians. He is based in Farmington, NM and is able to respond to NM based calls in a timely manner to help prevent post call damage while the rest of the team rallies to the site.
Fiorella Pacheco Dawson
Fio is the Administration-Generalist for SERVPRO of Archuleta, La Plata, Montezuma, & San Juan Co’s. She works entering data, preparing documents, picking up phone calls, in general, she is a big support for the office manager. When she is not working, she is enjoying outdoor activities like hiking and snowboarding.
Marjorie Vilchez
Marjorie Vilchez is our Office Manager at of SERVPRO of Archuleta, La Plata, Montezuma, & San Juan Co’s. She is very enthusiastic and loves helping our customers with any type of loss. She also does Accounts Payable. Marjorie is originally from Lima, Peru, and has been in the valley for over 4 years.
Marisa Santino
SERVPRO Accounts Receivable Manager Marisa Santino knows first-hand the need for and the importance of total customer satisfaction. She enters data into our programs helps with scheduling and internal file quality reviews. Marisa is a terrific multi-tasker!! She still finds time to enjoy outdoor activities. We are glad to have her in our office.
Kristi Arredondo
The Office Manager for SERVPRO of Durango and the Reconstruction Coordinator for all the SERVPRO of Summit franchises across the Colorado Mountain range. Kristi has been with SERVPRO for over a year and is known for helping customers and employees. Her support and coordination helps keep the big green machines at SERVPRO running. Kristi’s motherly kindness and the guidance she provides at work comes from her four kiddos and 4 grand babies to match from her husband of 20 years. Her accounting background is a major asset to the SERVPRO branches and is WRT Certified. Family, Outdoors and travel are a great importance to Kristi as she fishes, hunts, loves to travel and most of all spending time with family.
